AI Chatbot for Banks
Banks
AI Chatbot
Give customers instant access to account info, loan inquiries, and branch services with an AI chatbot that handles banking queries around the clock.
100+
Chatbots Deployed
95%
Customer Satisfaction
24/7
Always Available
3x
Faster Responses
Trusted by Growing Businesses
Why banks need an AI chatbot
High Call Centre Volume
Banks field thousands of calls daily for routine queries like balance checks and transaction history. An AI chatbot deflects these to self-service, cutting call centre costs significantly.
After-Hours Service Gaps
Customers need banking support outside branch hours. An AI chatbot provides 24/7 assistance for account queries, card issues, and loan information.
Compliance & Security Concerns
Banking conversations require data privacy and regulatory compliance. We build chatbots with end-to-end encryption, audit trails, and PII handling best practices.
From analysis to launch in weeks
Analyse
We audit your workflows, support tickets, and customer interactions to identify high-impact chatbot opportunities.
Build & Train
We design conversation flows, train the AI on your domain knowledge, and integrate with your existing tools.
Deploy
We launch the chatbot across your website, WhatsApp, SMS, or other channels with monitoring and fallback routing.
Optimise
We monitor conversations, improve accuracy, and expand capabilities based on real usage data and feedback.
Built for speed, reliability, and results
24/7 Availability
Your chatbot never sleeps. Customers get instant answers any time of day, any day of the week.
Instant Responses
Respond in seconds, not hours. Reduce average response times from hours to under 5 seconds.
Lead Qualification
Automatically qualify leads based on your criteria and route hot prospects to your sales team instantly.
Seamless Handoff
When human help is needed, the chatbot transfers the conversation with full context — no customer repeats.
How banks use AI chatbots
Account Balance & Transactions
Customers check balances, recent transactions, and statement details through secure chat without calling.
Loan & Mortgage Inquiries
Answer pre-qualification questions, explain rate options, and route serious applicants to loan officers.
Card Services
Handle lost/stolen card reports, activate new cards, and answer rewards programme questions instantly.
Branch & ATM Locator
Help customers find the nearest branch or ATM with hours, services available, and directions.
Common questions about AI chatbots for banks
How much does an AI chatbot for banks cost?
Banking chatbots typically range from £10,000 to £30,000+ depending on compliance requirements, integrations with core banking systems, and the number of workflows automated.
Is the chatbot compliant with banking regulations?
We build with compliance in mind — encrypted data handling, audit logging, GDPR compliance, and configurable data retention policies. We work with your compliance team to meet specific regulatory requirements.
Can the chatbot integrate with our core banking system?
Yes. We connect to core banking APIs, CRM systems, and card management platforms to provide real-time account information securely.
How do you handle sensitive customer data?
All data is encrypted in transit and at rest. We implement role-based access controls, automatic PII redaction in logs, and follow data minimisation principles.
What happens when the chatbot can't answer a question?
Complex queries are escalated to the appropriate department with full context. The handoff is seamless — customers continue in the same conversation thread.
More ways we help banks
Ready to automate your banks customer interactions?
We'll outline scope, timeline, and deliverables so you know exactly what to expect.