AI Chatbot for Customer Service
Customer Service
AI Chatbot
Reduce ticket volume, speed up response times, and keep customers happy around the clock with an AI chatbot built for support teams.
100+
Chatbots Deployed
95%
Customer Satisfaction
24/7
Always Available
3x
Faster Responses
Trusted by Growing Businesses
Why customer service need an AI chatbot
Overwhelmed Support Queues
Repetitive questions about shipping, returns, and account issues pile up and drain your team. An AI chatbot resolves common queries instantly so agents handle only complex cases.
Slow Response Times
Customers expect answers in minutes, not hours. AI chatbots provide instant responses 24/7, cutting average response times from hours to seconds.
Scaling Without Hiring
Hiring and training new support agents is expensive. A chatbot handles growing ticket volume without adding headcount, so your team stays lean.
From analysis to launch in weeks
Analyse
We audit your workflows, support tickets, and customer interactions to identify high-impact chatbot opportunities.
Build & Train
We design conversation flows, train the AI on your domain knowledge, and integrate with your existing tools.
Deploy
We launch the chatbot across your website, WhatsApp, SMS, or other channels with monitoring and fallback routing.
Optimise
We monitor conversations, improve accuracy, and expand capabilities based on real usage data and feedback.
Built for speed, reliability, and results
24/7 Availability
Your chatbot never sleeps. Customers get instant answers any time of day, any day of the week.
Instant Responses
Respond in seconds, not hours. Reduce average response times from hours to under 5 seconds.
Lead Qualification
Automatically qualify leads based on your criteria and route hot prospects to your sales team instantly.
Seamless Handoff
When human help is needed, the chatbot transfers the conversation with full context — no customer repeats.
How customer service use AI chatbots
Ticket Triage & Routing
Automatically categorise and route incoming queries to the right team or resolve them on the spot.
Order Status & Tracking
Let customers check order status, delivery estimates, and tracking info without waiting for a human agent.
Returns & Refund Processing
Walk customers through return policies, generate return labels, and initiate refunds automatically.
FAQ Resolution
Handle the top 50 most-asked questions instantly, freeing your agents for nuanced issues.
Common questions about AI chatbots for customer service
How much does an AI chatbot for customer service cost?
Pricing depends on complexity, channels, and integrations. Most customer service chatbot projects range from £3,000 to £15,000 for initial build, with ongoing optimisation available on a retainer.
How long does it take to set up a customer service chatbot?
A standard customer service chatbot can be deployed in 3-6 weeks, depending on the number of workflows, integrations with your helpdesk, and training data available.
Can the chatbot integrate with my helpdesk software?
Yes. We integrate with popular platforms like Zendesk, Freshdesk, Intercom, HubSpot, and custom ticketing systems via API.
Will the chatbot sound robotic to my customers?
No. We train the chatbot on your brand voice and tone guidelines so responses feel natural and consistent with your customer experience standards.
What happens when the chatbot can't answer a question?
The chatbot seamlessly hands off to a human agent with full conversation context, so the customer never has to repeat themselves.
More ways we help customer service
Ready to automate your customer service customer interactions?
We'll outline scope, timeline, and deliverables so you know exactly what to expect.