AI Chatbot for Ecommerce
Ecommerce
AI Chatbot
Boost conversions, reduce support costs, and deliver a personal shopping experience with an AI chatbot that works your storefront 24/7.
100+
Chatbots Deployed
95%
Customer Satisfaction
24/7
Always Available
3x
Faster Responses
Trusted by Growing Businesses
Why ecommerce need an AI chatbot
Cart Abandonment
Over 70% of online carts are abandoned. An AI chatbot engages hesitant shoppers at the right moment — answering questions about shipping, sizing, or returns to recover sales.
Support Costs at Scale
As order volume grows, so do support tickets. A chatbot handles 60-80% of common queries (tracking, returns, sizing) without adding to your support team.
Personalisation at Scale
Customers expect personalised recommendations but your team can't serve everyone individually. A chatbot delivers tailored product suggestions based on stated preferences.
From analysis to launch in weeks
Analyse
We audit your workflows, support tickets, and customer interactions to identify high-impact chatbot opportunities.
Build & Train
We design conversation flows, train the AI on your domain knowledge, and integrate with your existing tools.
Deploy
We launch the chatbot across your website, WhatsApp, SMS, or other channels with monitoring and fallback routing.
Optimise
We monitor conversations, improve accuracy, and expand capabilities based on real usage data and feedback.
Built for speed, reliability, and results
24/7 Availability
Your chatbot never sleeps. Customers get instant answers any time of day, any day of the week.
Instant Responses
Respond in seconds, not hours. Reduce average response times from hours to under 5 seconds.
Lead Qualification
Automatically qualify leads based on your criteria and route hot prospects to your sales team instantly.
Seamless Handoff
When human help is needed, the chatbot transfers the conversation with full context — no customer repeats.
How ecommerce use AI chatbots
Product Discovery
Guide shoppers to the right products through conversational search based on needs, preferences, and budget.
Checkout Assistance
Help customers complete purchases by answering last-minute questions about payment options, shipping, and guarantees.
Post-Purchase Support
Handle order tracking, delivery updates, and return requests automatically to reduce post-purchase support load.
Abandoned Cart Recovery
Re-engage shoppers who left items in their cart with personalised follow-ups via chat, email, or SMS.
Common questions about AI chatbots for ecommerce
How much does an AI chatbot for ecommerce cost?
Ecommerce chatbots range from £3,000 to £15,000 depending on catalogue size, platform integrations, and the number of automated workflows.
Can the chatbot integrate with Shopify / WooCommerce?
Yes. We integrate with all major ecommerce platforms including Shopify, WooCommerce, Magento, and BigCommerce to access product, order, and customer data in real-time.
How does the chatbot help increase sales?
Through proactive engagement, personalised recommendations, abandoned cart recovery, and removing friction at checkout — clients typically see a 15-30% increase in conversion rates.
Will the chatbot feel spammy to shoppers?
No. We design engagement triggers to be helpful and contextual — offering assistance when shoppers show signs of hesitation rather than bombarding them with messages.
What happens when the chatbot can't answer a question?
The chatbot creates a support ticket or routes to a live agent with full context. During off-hours, it captures the query and follows up when your team is available.
More ways we help ecommerce
Ready to automate your ecommerce customer interactions?
We'll outline scope, timeline, and deliverables so you know exactly what to expect.