AI Chatbot for Hotels
Hotels
AI Chatbot
Enhance guest experience from booking to checkout with an AI chatbot that handles reservations, room service, concierge requests, and guest inquiries 24/7.
100+
Chatbots Deployed
95%
Customer Satisfaction
24/7
Always Available
3x
Faster Responses
Trusted by Growing Businesses
Why hotels need an AI chatbot
Front Desk Overload
Reception staff field constant calls and walk-ups for routine requests — WiFi passwords, checkout times, and amenity questions. A chatbot handles these instantly.
Booking Abandonment
Guests abandon the booking process when they have unanswered questions about rooms, rates, or policies. A chatbot intervenes to answer questions and complete the reservation.
Language Barriers
International guests struggle to communicate needs. A multilingual chatbot bridges the gap, providing service in the guest's preferred language.
From analysis to launch in weeks
Analyse
We audit your workflows, support tickets, and customer interactions to identify high-impact chatbot opportunities.
Build & Train
We design conversation flows, train the AI on your domain knowledge, and integrate with your existing tools.
Deploy
We launch the chatbot across your website, WhatsApp, SMS, or other channels with monitoring and fallback routing.
Optimise
We monitor conversations, improve accuracy, and expand capabilities based on real usage data and feedback.
Built for speed, reliability, and results
24/7 Availability
Your chatbot never sleeps. Customers get instant answers any time of day, any day of the week.
Instant Responses
Respond in seconds, not hours. Reduce average response times from hours to under 5 seconds.
Lead Qualification
Automatically qualify leads based on your criteria and route hot prospects to your sales team instantly.
Seamless Handoff
When human help is needed, the chatbot transfers the conversation with full context — no customer repeats.
How hotels use AI chatbots
Booking & Reservations
Help guests check availability, compare room types, and complete bookings with real-time rate and inventory data.
Room Service & Requests
Accept room service orders, extra pillow requests, and maintenance reports through conversational chat.
Concierge Services
Recommend restaurants, book tours, arrange transportation, and provide local area information for guests.
Guest FAQ
Answer questions about WiFi, parking, pool hours, checkout times, and hotel policies instantly.
Common questions about AI chatbots for hotels
How much does an AI chatbot for hotels cost?
Hotel chatbots range from £3,000 to £15,000 depending on PMS integration, number of properties, and the scope of concierge and booking workflows.
Can the chatbot integrate with our PMS?
Yes. We integrate with Opera, Mews, Cloudbeds, and other property management systems to access real-time room availability, rates, and guest data.
Can the chatbot work on WhatsApp?
Yes. Many hotels prefer WhatsApp for guest communication. We deploy chatbots on WhatsApp, SMS, your website, and in-room tablets.
Will the chatbot match our hotel's service standards?
Absolutely. We design the chatbot to reflect your hotel's brand voice and hospitality standards — from boutique and intimate to luxury and formal.
What happens with complex guest requests?
Special arrangements, complaints, or VIP requests are immediately escalated to the appropriate staff member with full context and priority flagging.
More ways we help hotels
Ready to automate your hotels customer interactions?
We'll outline scope, timeline, and deliverables so you know exactly what to expect.