AI Chatbot for Insurance
Insurance
AI Chatbot
Handle policy inquiries, claims intake, and quote requests instantly with an AI chatbot that gives policyholders the fast answers they expect.
100+
Chatbots Deployed
95%
Customer Satisfaction
24/7
Always Available
3x
Faster Responses
Trusted by Growing Businesses
Why insurance need an AI chatbot
High Volume of Policy Questions
Policyholders constantly ask about coverage details, premiums, and renewal dates. An AI chatbot provides instant answers, reducing call centre burden by up to 40%.
Claims Process Friction
Filing a claim is stressful enough. A chatbot streamlines intake by collecting details, documents, and photos conversationally, reducing claim processing time.
Quote Abandonment
Prospects abandon long quote forms. A chatbot collects the same information conversationally, increasing quote completion rates significantly.
From analysis to launch in weeks
Analyse
We audit your workflows, support tickets, and customer interactions to identify high-impact chatbot opportunities.
Build & Train
We design conversation flows, train the AI on your domain knowledge, and integrate with your existing tools.
Deploy
We launch the chatbot across your website, WhatsApp, SMS, or other channels with monitoring and fallback routing.
Optimise
We monitor conversations, improve accuracy, and expand capabilities based on real usage data and feedback.
Built for speed, reliability, and results
24/7 Availability
Your chatbot never sleeps. Customers get instant answers any time of day, any day of the week.
Instant Responses
Respond in seconds, not hours. Reduce average response times from hours to under 5 seconds.
Lead Qualification
Automatically qualify leads based on your criteria and route hot prospects to your sales team instantly.
Seamless Handoff
When human help is needed, the chatbot transfers the conversation with full context — no customer repeats.
How insurance use AI chatbots
Quote Generation
Guide prospects through coverage options and collect details conversationally to generate preliminary quotes.
Claims Intake
Collect initial claim details, supporting documents, and photos through guided chat flows to speed up processing.
Policy Information
Let policyholders check coverage details, deductibles, renewal dates, and payment history without calling.
Document Collection
Request and receive required documents like IDs, proof of loss, and repair estimates through secure chat.
Common questions about AI chatbots for insurance
How much does an AI chatbot for insurance cost?
Insurance chatbots range from £5,000 to £20,000+ depending on compliance requirements, integrations with policy management systems, and the number of workflows.
Is the chatbot compliant with insurance regulations?
We build with regulatory requirements in mind — proper disclaimers, data handling procedures, and audit trails. We work with your compliance team to ensure all requirements are met.
Can the chatbot integrate with our policy management system?
Yes. We connect to popular insurance platforms and custom systems via API to provide real-time policy data and update records automatically.
Will the chatbot sound robotic to policyholders?
No. We train the chatbot on your brand voice so it communicates with the empathy and professionalism policyholders expect, especially during claims situations.
What happens when the chatbot can't handle a request?
Complex claims, disputes, or sensitive situations are escalated to the right human agent with full conversation context for a seamless handoff.
More ways we help insurance
Ready to automate your insurance customer interactions?
We'll outline scope, timeline, and deliverables so you know exactly what to expect.