AI Chatbot for Procurement
Procurement
AI Chatbot
Streamline vendor queries, purchase order tracking, and approval workflows with an AI chatbot that makes procurement faster and more transparent.
100+
Chatbots Deployed
95%
Customer Satisfaction
24/7
Always Available
3x
Faster Responses
Trusted by Growing Businesses
Why procurement need an AI chatbot
Manual Purchase Order Tracking
Teams constantly chase PO status updates via email. A chatbot lets anyone check order status, delivery dates, and approval progress in seconds.
Vendor Communication Overhead
Procurement teams manage dozens of vendor relationships with repetitive email chains. A chatbot handles routine vendor queries about payment status, documentation, and processes.
Slow Approval Workflows
Purchase approvals get stuck in email queues. A chatbot routes approvals to the right person, sends reminders, and escalates delays automatically.
From analysis to launch in weeks
Analyse
We audit your workflows, support tickets, and customer interactions to identify high-impact chatbot opportunities.
Build & Train
We design conversation flows, train the AI on your domain knowledge, and integrate with your existing tools.
Deploy
We launch the chatbot across your website, WhatsApp, SMS, or other channels with monitoring and fallback routing.
Optimise
We monitor conversations, improve accuracy, and expand capabilities based on real usage data and feedback.
Built for speed, reliability, and results
24/7 Availability
Your chatbot never sleeps. Customers get instant answers any time of day, any day of the week.
Instant Responses
Respond in seconds, not hours. Reduce average response times from hours to under 5 seconds.
Lead Qualification
Automatically qualify leads based on your criteria and route hot prospects to your sales team instantly.
Seamless Handoff
When human help is needed, the chatbot transfers the conversation with full context — no customer repeats.
How procurement use AI chatbots
PO Status Tracking
Let teams check purchase order status, expected delivery dates, and budget remaining without emailing procurement.
Vendor Onboarding
Guide new vendors through registration, documentation requirements, and compliance checks conversationally.
Approval Routing
Automate purchase approval workflows with proper routing, escalation, and audit trail documentation.
Policy & Process Guidance
Help employees understand procurement policies, spending limits, preferred suppliers, and submission requirements.
Common questions about AI chatbots for procurement
How much does an AI chatbot for procurement cost?
Procurement chatbots range from £5,000 to £18,000 depending on ERP integrations, approval workflow complexity, and the number of vendor processes automated.
Can the chatbot integrate with our ERP system?
Yes. We integrate with SAP, Oracle, NetSuite, and other ERP platforms to access real-time procurement data and process requests.
How does the chatbot handle approvals?
The chatbot routes approval requests based on your configured thresholds and delegation rules, sends reminders, and provides real-time status updates to requestors.
Will the chatbot work for both internal teams and vendors?
Yes. We can build separate interfaces — one for internal teams to manage orders and budgets, and one for vendors to check payment status and submit documents.
What happens with complex procurement requests?
Non-standard requests, large purchases requiring board approval, or contract negotiations are escalated to procurement managers with full context.
More ways we help procurement
Ready to automate your procurement customer interactions?
We'll outline scope, timeline, and deliverables so you know exactly what to expect.