AI Chatbot for Retail
Retail
AI Chatbot
Help shoppers find products, check availability, and get answers instantly with an AI chatbot that drives conversions and reduces support costs.
100+
Chatbots Deployed
95%
Customer Satisfaction
24/7
Always Available
3x
Faster Responses
Trusted by Growing Businesses
Why retail need an AI chatbot
Cart Abandonment
Shoppers leave when they have unanswered questions about sizing, shipping, or returns. A chatbot intervenes at the right moment to resolve doubts and recover sales.
Seasonal Support Spikes
Holiday rushes and sales events overwhelm your support team. An AI chatbot scales instantly to handle any volume without hiring temporary staff.
Product Discovery Friction
Customers struggle to find what they need in large catalogues. A chatbot acts as a personal shopping assistant, guiding them to the right products quickly.
From analysis to launch in weeks
Analyse
We audit your workflows, support tickets, and customer interactions to identify high-impact chatbot opportunities.
Build & Train
We design conversation flows, train the AI on your domain knowledge, and integrate with your existing tools.
Deploy
We launch the chatbot across your website, WhatsApp, SMS, or other channels with monitoring and fallback routing.
Optimise
We monitor conversations, improve accuracy, and expand capabilities based on real usage data and feedback.
Built for speed, reliability, and results
24/7 Availability
Your chatbot never sleeps. Customers get instant answers any time of day, any day of the week.
Instant Responses
Respond in seconds, not hours. Reduce average response times from hours to under 5 seconds.
Lead Qualification
Automatically qualify leads based on your criteria and route hot prospects to your sales team instantly.
Seamless Handoff
When human help is needed, the chatbot transfers the conversation with full context — no customer repeats.
How retail use AI chatbots
Product Recommendations
Suggest products based on stated preferences, browsing history, and purchase patterns to increase average order value.
Order Tracking
Let customers check order status, estimated delivery, and tracking information without contacting support.
Size & Fit Guidance
Help customers choose the right size with interactive guides based on measurements and brand-specific sizing charts.
Returns & Exchanges
Streamline return requests, generate labels, and process exchanges conversationally to reduce support workload.
Common questions about AI chatbots for retail
How much does an AI chatbot for retail cost?
Retail chatbots typically range from £3,000 to £15,000 depending on catalogue size, integrations with your e-commerce platform, and the number of automated workflows.
Can the chatbot integrate with my e-commerce platform?
Yes. We integrate with Shopify, WooCommerce, Magento, BigCommerce, and custom platforms to access product data, inventory, and order information in real-time.
How does the chatbot help reduce cart abandonment?
The chatbot detects exit intent and hesitation signals, then offers help with sizing, shipping questions, discount codes, or payment options to recover the sale.
Will the chatbot sound robotic to shoppers?
No. We design the chatbot to match your brand personality — whether that's casual and fun or premium and polished — so it feels like a natural extension of your store.
What happens when the chatbot can't answer a question?
The chatbot hands off to your support team with full context. During off-hours, it captures the query and creates a ticket for follow-up.
More ways we help retail
Ready to automate your retail customer interactions?
We'll outline scope, timeline, and deliverables so you know exactly what to expect.