AI Chatbot for Service Desk
Service Desk
AI Chatbot
Resolve L1 tickets automatically, reduce MTTR, and free your service desk team for complex issues with an AI chatbot that handles the routine.
100+
Chatbots Deployed
95%
Customer Satisfaction
24/7
Always Available
3x
Faster Responses
Trusted by Growing Businesses
Why service desk need an AI chatbot
L1 Ticket Overload
Password resets, VPN issues, and software access requests make up 60-70% of service desk tickets. A chatbot resolves these instantly without human intervention.
Slow Resolution Times
Employees wait hours for simple fixes while the service desk works through a backlog. A chatbot provides instant resolution for common issues around the clock.
Knowledge Base Underutilisation
Your knowledge base has the answers, but employees don't search it. A chatbot surfaces the right article instantly in a conversational format.
From analysis to launch in weeks
Analyse
We audit your workflows, support tickets, and customer interactions to identify high-impact chatbot opportunities.
Build & Train
We design conversation flows, train the AI on your domain knowledge, and integrate with your existing tools.
Deploy
We launch the chatbot across your website, WhatsApp, SMS, or other channels with monitoring and fallback routing.
Optimise
We monitor conversations, improve accuracy, and expand capabilities based on real usage data and feedback.
Built for speed, reliability, and results
24/7 Availability
Your chatbot never sleeps. Customers get instant answers any time of day, any day of the week.
Instant Responses
Respond in seconds, not hours. Reduce average response times from hours to under 5 seconds.
Lead Qualification
Automatically qualify leads based on your criteria and route hot prospects to your sales team instantly.
Seamless Handoff
When human help is needed, the chatbot transfers the conversation with full context — no customer repeats.
How service desk use AI chatbots
Password Reset & Account Unlock
Verify identity and process password resets or account unlocks in seconds instead of creating tickets.
Software Access Requests
Handle software provisioning requests with approval workflows that route to the right manager automatically.
IT Troubleshooting
Walk employees through common troubleshooting steps for VPN, email, printer, and connectivity issues.
Ticket Status Updates
Let employees check the status of open tickets, expected resolution times, and escalation paths without calling.
Common questions about AI chatbots for service desk
How much does an AI chatbot for service desk cost?
Service desk chatbots range from £5,000 to £20,000 depending on ITSM integrations, number of automated workflows, and knowledge base complexity.
Can the chatbot integrate with our ITSM platform?
Yes. We integrate with ServiceNow, Jira Service Management, Freshservice, and other ITSM platforms to create, update, and resolve tickets automatically.
What percentage of tickets can the chatbot resolve?
Typically 30-50% of L1 tickets can be fully resolved by the chatbot without human intervention. The exact percentage depends on your ticket distribution and knowledge base quality.
Will the chatbot sound robotic to employees?
No. We design the chatbot to be helpful and conversational while maintaining the technical precision your IT environment requires.
What happens when the chatbot can't resolve an issue?
The chatbot creates a properly categorised ticket with all troubleshooting steps already attempted, saving your technicians diagnostic time.
More ways we help service desk
Ready to automate your service desk customer interactions?
We'll outline scope, timeline, and deliverables so you know exactly what to expect.