AI Chatbot for Telecom
Telecom
AI Chatbot
Reduce call centre volume, resolve billing queries, and support customers across channels with an AI chatbot built for telecom providers.
100+
Chatbots Deployed
95%
Customer Satisfaction
24/7
Always Available
3x
Faster Responses
Trusted by Growing Businesses
Why telecom need an AI chatbot
Massive Call Centre Costs
Telecom companies handle millions of support interactions monthly. Even a 20% deflection rate through an AI chatbot translates to significant cost savings.
Billing & Account Queries
Customers call about charges, plan details, and usage constantly. A chatbot provides instant self-service for account information and billing questions.
Technical Troubleshooting
Common connectivity issues have standard fixes. A chatbot walks customers through troubleshooting steps before escalating to technical support.
From analysis to launch in weeks
Analyse
We audit your workflows, support tickets, and customer interactions to identify high-impact chatbot opportunities.
Build & Train
We design conversation flows, train the AI on your domain knowledge, and integrate with your existing tools.
Deploy
We launch the chatbot across your website, WhatsApp, SMS, or other channels with monitoring and fallback routing.
Optimise
We monitor conversations, improve accuracy, and expand capabilities based on real usage data and feedback.
Built for speed, reliability, and results
24/7 Availability
Your chatbot never sleeps. Customers get instant answers any time of day, any day of the week.
Instant Responses
Respond in seconds, not hours. Reduce average response times from hours to under 5 seconds.
Lead Qualification
Automatically qualify leads based on your criteria and route hot prospects to your sales team instantly.
Seamless Handoff
When human help is needed, the chatbot transfers the conversation with full context — no customer repeats.
How telecom use AI chatbots
Bill Inquiries & Payments
Let customers view bills, understand charges, set up auto-pay, and make payments through chat.
Plan Management
Help customers compare plans, add data, upgrade/downgrade service, and understand their current usage.
Network Troubleshooting
Guide customers through connectivity troubleshooting steps with automated diagnostics and resolution.
Service Activation
Process SIM activations, number porting, and new service setups through conversational flows.
Common questions about AI chatbots for telecom
How much does an AI chatbot for telecom cost?
Telecom chatbots range from £10,000 to £30,000+ depending on integrations with BSS/OSS systems, number of automated workflows, and scale requirements.
Can the chatbot integrate with our billing system?
Yes. We integrate with major BSS platforms and billing systems to provide real-time account data, process payments, and update plans.
How does the chatbot handle technical troubleshooting?
We build guided troubleshooting trees that diagnose issues step by step — router resets, speed tests, signal checks — and escalate with diagnostic data when needed.
Can the chatbot handle multiple languages?
Yes. We build multilingual chatbots for telecom providers serving diverse markets, with automatic language detection and switching.
What percentage of calls can the chatbot deflect?
Telecom clients typically see 25-40% call deflection rates. Higher deflection is possible for providers with well-documented processes and strong knowledge bases.
More ways we help telecom
Ready to automate your telecom customer interactions?
We'll outline scope, timeline, and deliverables so you know exactly what to expect.