Patient ReactivationVoice AIEHR Integration

Reactivation AI Agent for Chiro Clinics

Personalized outreach that re-engages lapsed patients and books follow-ups automatically.

32%

Reactivation Rate

4.6x

Outreach Volume

12hrs

Saved Weekly

The Challenge

Manual follow-ups weren't keeping up

The clinic had thousands of lapsed patients and a small front desk team. Outreach was inconsistent and generic, leading to low reactivation rates.

  • No systematic way to identify inactive patients
  • Calls felt generic and lacked treatment context
  • Staff time was pulled away from in-clinic tasks
The Solution

Personalized AI reactivation calls

We built a voice AI agent connected to the clinic's patient system to identify lapsed patients and deliver personalized, compliant follow-up calls.

  • API sync for visit history and care notes
  • Dynamic scripts based on symptoms and last visit date
  • Automated scheduling or callback handoff
  • Outcome logging back into the patient system
“We now reach every lapsed patient with a personal message that sounds like our team. The AI agent books follow-ups while our staff stays focused on in-clinic care.”

Dr. Maya Carter

Clinic Director, Align Chiro & Wellness

Implementation

How we built it

Automation Flow

Patient Segmentation

Pulls patients who haven't visited in a set timeframe, filtered by last visit reason and clinic preferences.

Personalized Outreach

The agent references care history (e.g. neck pain) and tailors the opening message for relevance.

Scheduling & Handoff

Books appointments directly or schedules a callback for patients who need a human touch.

Outcome Logging

Updates the patient record with call outcome, interest level, and next action.

Technical Stack

Voice AI (Vapi/Bland AI)TwilioPatient Management APIWebhook OrchestrationHIPAA-aware Logging

Before

  • Ad-hoc reactivation lists pulled manually
  • Generic scripts with low response rates
  • Limited time for consistent follow-up
  • No centralized tracking of outreach outcomes

After

  • Automated weekly reactivation runs
  • Personalized calls with care history context
  • Higher booking rates without extra staff
  • Full visibility into outreach outcomes
More Work

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Get Started

Want automated patient reactivation?

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